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From the last session, i agree with my colleagues that planning and design is the most important part. Having a good strategic plan means even the implementation and monitoring will be based on the plan.
Strategic planning differs from strategic management in a way that in Strategic planning we come up with the long term goals and road map on what activities will be done, how will they be done so that the results will be achieved while in strategic management there is evaluation of the activities and the resources at hand, to monitor the possibility of achieving the results by using the activities and resources also there is a room to change, abort or modify the plans with the ambition to reach the goals set.
Strategic planning alone does not guarantee the attainment of the results but strategic management does. We see in government and private institutions that strategic plans are written, activities identified and resources given, but poor management (such as corruption, misallocation of funds) lead to poor results.In RBM course, I have learnt that in order to be an effective leader, I have to deliver or achieve the results I have set. This is through the activities that I will think of as a leader, engagement with others is highly needed for easy execution of the tasks at hand. no man is an island. in order to achieve, we leaders must engage our teams to work together.
this goes together with what we have learnt in the leadership webinar last week, that a leader is the one that engage others to solve problems. this will also allow the team members to give out their full potential in terms of skills and experience which the leader must count as assets toward fulfilling the required results. the team members also work best when their efforts are appreciated by their leader.
thank youI would tell my colleague, we have learnt many things but the greatest of all is the change of our perspectives when it comes to results, first a result is measurable and can be described, that is you can have a qualitative and/ or quantitative result. Second we should have a specific result and then create activities that will help us attain that goal, by defining the expected results it is easy to push up till we reach it. Third, through the activities (inputs) we will define the three levels of our results as output then outcome and impact. The output is the immediate product from the activities(input). The outcome will be the short term and medium term results and the impact will be the long term effects.
An example, our problem is receiving critical/severe traumatic patients from peripheral hospitals whose level of severity could be reduced before reaching the hospital.
our expected results: Reduced severity (qualitative) and number (quantitative) of traumatic patients from peripheral hospitals.
Analysis of the problem we determined two causes 1. doctors in the peripheral hospitals had little knowledge and skills on handling emergency/traumatic patients 2.most road users had little knowledge on road safety especially bodaboda riders who account to more than 80% of patients and they didn’t wear protective gears.
Our input will be forming two activities 1. workshops with the doctors from peripheral hospitals to give them skills and knowledge 2.seminars with the bodaboda riders on importance of road safety and use of protective gears.
Our output will be increased knowledge and skills on managing traumatic patients among doctors, and increased knowledge on road safety among bodaboda riders.
Our outcome will be reduced severity of the traumatic patients that arrive from the peripheral hospitals
Our impact will be reduced number of road accidents and improved survival and quality of life of traumatic patients in the peripheral hospitals.This is only possible through learning RBM course.
an example of a result in my working environment, i work with the claims team at the hospital and over the past years we had very low revenue and huge rejections frm the insurance companies, the hospital decided to make a permanent team that will deal the insurance claims. As part of the team, i had to analyze and know what we were doing wrong. after knowing that we had low knowledge of how to settle our claims, i decided to arrange meetings with the doctors from the insurance company who reject our claims so that they can teach us on reasons they use to reject our claims. after several meetings and sharing of knowledge, our team improved on settling our claims. the result was a rise in the amount of claims we made each month and also decrease in the amount of rejected claims. another result was a proposal of formation of rejection team which could reconcile for the rejected claims, which has already been approved by the hospital.
