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Paul Mwami

an example of a result in my working environment, i work with the claims team at the hospital and over the past years we had very low revenue and huge rejections frm the insurance companies, the hospital decided to make a permanent team that will deal the insurance claims. As part of the team, i had to analyze and know what we were doing wrong. after knowing that we had low knowledge of how to settle our claims, i decided to arrange meetings with the doctors from the insurance company who reject our claims so that they can teach us on reasons they use to reject our claims. after several meetings and sharing of knowledge, our team improved on settling our claims. the result was a rise in the amount of claims we made each month and also decrease in the amount of rejected claims. another result was a proposal of formation of rejection team which could reconcile for the rejected claims, which has already been approved by the hospital.